Savings Support Team Member – 6 Month FTC

We’re proud to be recruiting on behalf of an extremely well-reputed and community-focused local business, who are looking for an experienced customer service professional to join their Savings Support team on a fixed term contract basis for 6 months.

The successful candidate will provide an exceptional customer experience service by telephone, post, email, online and face to face, completing all incoming requests to a high standard.

Due to the urgency of the role, candidates must be immediately available or be able to start within 1 weeks’ notice.

Hours of work:

• 35 hours per week Monday to Friday (9.00am – 5.00pm each day with a one-hour lunch break)

Salary and benefits:

• £21,000 full time, annual equivalent
• 24 days holiday pro rata for length of contract, plus 1 day for your birthday, plus bank holidays
• Hybrid working pattern, 2 days in the office and 2 working from home
• Pension contribution

Duties and responsibilities:

• Delivering exceptional customer service in line with defined standards
• Undertaking the timely and accurate progression of Savings work within agreed turnaround times.
• Ensuring all regulatory requirements are met, including PSR regulations when processing payments
• Reviewing and recommending processes that improve customer service, efficiency and / or accuracy
• Taking a proactive approach to developing your own savings industry and regulatory knowledge
• Being the point of contact for core savings products and processes
• Supporting the operation and continuous development of the online service
• Offering advice and support on complex savings transactions
• Assisting with pre-release functionality testing of systems and project work as and when requested
• Producing management information
• Undertaking general administration duties and helping colleagues when required

Skills and experience required:

• Evidence of a prior role in financial services customer service would be ideal, however applications are also welcomed from candidates with extensive customer service experience in another industry
• GCSE English & Maths, both at Grade C or above
• Confident level of IT proficiency, with a good working knowledge of MS Word and Excel
• Able to give examples of having previously worked with excellent attention to detail in an organised and methodical fashion
• Demonstrates a friendly, helpful and positive “can-do” approach to any task
• Excellent communication skills, both verbally and in writing
• Able to use initiative and prioritise workloads effectively