Savings Support Team Member

We’re proud to be recruiting on behalf of an extremely well-reputed and community-focused local business, who are looking for an experienced customer service professional to join their Savings Support team.

The successful candidate will provide an exceptional customer experience service by telephone, post, email, online and face to face, completing all incoming requests to a high standard.

Hours of work:

• 35 hours per week Monday to Friday (9.00am – 5.00pm each day with a one-hour lunch break)

Salary and benefits:

• £21,000
• 24 days holiday pro rata for length of contract, plus 1 day for your birthday, plus bank holidays
• Hybrid working pattern, 2 days in the office, 3 days working from home
• Pension contribution

Duties and responsibilities:

• Delivering exceptional customer service in line with defined standards
• Undertaking the timely and accurate progression of savings work within agreed turnaround times.
• Ensuring all regulatory requirements are met, including PSR regulations when processing payments
• Reviewing and recommending processes that improve customer service, efficiency and / or accuracy
• Taking a proactive approach to developing your own savings industry and regulatory knowledge
• Being the point of contact for core savings products and processes
• Supporting the operation and continuous development of the online service
• Offering advice and support on complex savings transactions
• Assisting with pre-release functionality testing of systems and project work as and when requested
• Producing management information

Skills and experience required:

• Evidence of a prior role in financial services customer service would be ideal, however applications are also welcomed from candidates with extensive customer service experience in another industry
• GCSE or equivalent in English & Maths, both at Grade C or above
• Confident level of IT proficiency, with a good working knowledge of MS Word and Excel
• Able to give examples of having previously worked with excellent attention to detail in an organised and methodical fashion
• Demonstrates a friendly, helpful and positive “can-do” approach to any task
• Excellent communication skills, both verbally and in writing
• Able to use initiative and prioritise workloads effectively