Office Administrator

Job Title: Office Administrator
Contract Type:
Location: Broughton Astley, Leicestershire
Industry:
Salary:
  • £23,000 per annum
    		•
    Contact Name: Vanilla Recruitment
    Job Published:
    REF: BBBH7248

    Job description:

    We’re working with a successful local company who are looking for an enterprising Office Administrator to join their busy team.

    The Office Administrator will support the business by carrying out a range of clerical duties. You will often be the first representative of the company when customers visit or call, so a friendly helpful approach and a commitment to excellent customer service are of the utmost importance.

     

    Hours of work:

    • Monday to Friday
    • 37.5 hours a week 8.30am – 5.00 pm

     

    Salary and benefits:

    • £23,000
    • Free parking
    • 20 days annual leave + bank holidays

     

    As Office Administrator, you’ll have the following duties and responsibilities:

    • Answering customer queries via phone and email
    • Inputting and processing orders accurately onto the CRM system
    • Generating and following up on quotes, communicating with customers where required to clarify details or obtain missing information
    • Collaborating with the sales team to resolve order discrepancies or issues
    • Producing and maintaining documents such as order confirmations, delivery notes and Proforma invoices
    • Liaising with colleagues across the business
    • Identifying stock errors and organising system adjustments
    • Raising and filing paperwork
    • Addressing any payment-related enquiries or issue
    • Providing updates to customers and internal stakeholders as needed
    • Regularly reviewing and updating customer and product information in the system
    • Liaising with other departments to resolve customer concerns
    • Ensuring that all order processing activities comply with company policies and relevant regulations

     

    We’re looking for an Office Administrator with the following skills and experience:

    • Extensive previous administration experience in a similar role
    • Strong IT proficiency and a sound understanding of using MS Outlook, Word and Excel in a business setting
    • Excellent communication skills, both verbally and in writing
    • Demonstrates a positive, ambitious and “can-do” approach
    • Works in a well-organised manner with exemplary attention to detail