Technical Administrator

Our client based in Kibworth, a growing professional services business are currently recruiting for a Technical Administrator to join their friendly team.

Reporting to the Technical Administration Manager, you will be responsible for managing incoming queries and providing full administrative support ensuring a positive result for both the clients and the company.

This is initially a temporary position for up to 3 months with the potential to lead to a longer-term opportunity for the right candidate.

Hours:

• 36.5 hours per week, Monday to Thursday 9.00am – 5.30pm with 1 hour unpaid lunch and Fridays 9.00am – 4.30pm with 1 hour unpaid lunch

Salary and benefits:

• £13.83 per hour
• Early finish on a Friday
• Dress down and pastry Fridays
• Free parking

Duties and Responsibilities

• Acting as the first point of contact (via telephone, email, and letter) for all clients
• Providing full technical administration support to the Residential Team
• Working flexibly within a wider administrative and technical administrative team to provide general clerical support
• Managing all incoming queries and requests appropriately
• Cleansing data and creating reports
• Updating client information on the CRM portals
• Notifying, organising, and managing the End of Defects process with clients, colleagues and third parties
• Liaising with relevant project leads to obtain required information
• Creating trackers and updating key logs and planners on Excel
• Checking information and documentation provided to ensure accuracy and consistency
• Being a key point of contact for queries and taking lead on the residential defects process

Skills and experience required:

• Previous administrative background preferred
• Excellent organisational skills and a proactive attitude
• High standard of client service
• Attention to detail and a methodical approach
• Ability to prioritise and meet deadlines
• Strong written and verbal communication skills
• Friendly, positive and professional
• Confident using MS Office with a particular focus on Excel