1st Line IT Support Analyst

We’re looking for a skilled 1^st Line IT Support Analyst to join a leading marketing services company who are helping a wide range of international brands to communicate effectively with consumers through a wide range of eye-catching and engaging digital innovations.

Based at a state-of-the art high-tech hub in Mansfield, you’ll join a hardworking and knowledgeable IT team. Reporting to the IT Manager, the successful applicant will help to deliver outstanding helpdesk support.

Hours of work:

This role is available with a hybrid working pattern, based on 4 days in the office and 1 day WFH each week.

You will help to ensure that IT support is available to colleagues and clients at key times by working a varied shift pattern as follows:

• 1 week of early shifts: 6.00am – 2.00pm
• 1 week of late shifts: 2.00pm – 10.00pm
• 2 weeks of day shifts: 9.00am – 5.30pm
• You will also work a remote weekend shift on a 1 in 3 weekends basis.

Salary and benefits:

• £Competitive
• 25 days annual leave (+ bank holiday)
• Free parking
• Healthcare scheme
• Employee wellbeing initiatives

Duties and responsibilities:

• Helping to delivery an effective and efficient Help Desk service
• Handling incoming and making outgoing calls
• Providing IT support to a key client regarding the operation and maintenance of digital signage and screens
• Addressing and progressing tickets, diagnosing and resolving IT issues promptly
• Working with third-party engineers and suppliers, arranging engineering appointments where needed
• Continuously keeping informed of relevant systems, software and technology

Skills and experience required:

• You’ll either be an IT graduate or have previous experience in a similar 1^st Line Support IT role
• Prior involvement in the maintenance digital signage, digital screens or audio-visual IT systems would be advantageous
• Ideally ticketing system experience such as: Zendesk, Servicenow and Freshdesk
• Sound knowledge of Windows, iOS and Android systems
• Demonstrates a keen interest in the rapidly changing field of IT
• Good knowledge of MS Office
• Approaches tasks with curiousity, always looking for opportunities to innovate and to improve
• Appreciates the value and importance of working collaboratively with teams across the business
• Able to adapt to a fast-moving business environment, with a positive approach to change
• Excellent problem-solver
• Demonstrates enthusiasm and tenacity
• Outstanding communication skills, both verbally and when putting together written correspondence, reports and presentations